Contact Hermes

Contact Hermes by calling their customer service telephone number 0330 333 6556 for information on the cost of sending a package to a UK destination, for international parcel enquiries and to ask for tracking updates.


Customer Service Number – 0330 333 6556

Call the Hermes customer service department on their UK-wide telephone number 0330 333 6556 to track the progress of a parcel that is currently out for delivery. For instance, callers will be able to receive tracking updates for an item that is currently in transit provided that it has already been dispatched and that they have their order number on hand. However, if you ordered your parcel through a UK retailer that is using Hermes to deliver then you are recommended that you contact the store rather than using the above customer service phone number. Furthermore, if you would like to drop off a parcel in person then you should ask for the address of your nearest Hermes collection point before it can be processed by the courier service. Alternatively, callers can ask how to recall a parcel if they have accidentally sent the wrong package item to the incorrect recipient address. It is also encouraged that callers use the customer service number if they are unable to login to their ‘myHermes’ online account to receive a estimate on the cost of sending an item to both a UK or international destination. Before sending your parcel, you may wish to contact a representative to ask how to properly package or to ask what type of items are not protected by their cover.

You can also call Hermes customer services if your parcel has not been delivered and would like to claim for a refund. However, you may only be to claim a replacement if you have taken out postal insurance prior to sending your parcel. You may therefore wish to use this number to register a complaint regarding how Hermes has handled your item or if your parcel has been damaged during the delivery process.


Costs of Calling Hermes

Contact numbers that start with an 03 prefix cost the same per-minute rate as any local call made from a UK landline or mobile phone. However, Hermes may be free to contact if your landline deal includes free calls to local rate numbers or if your mobile tariff has inclusive free minutes.


Write to their UK Head Office

Finally, if you are dissatisfied with the service provided by the courier company or if you are unhappy with the conduct of a specific member of their delivery staff then you can send a letter detailing your written complaint to the full postal address of the Hermes head office:

Hermes Parcelnet Ltd,
Capitol House,
1 Capitol Close,
LS27 0WH,
United Kingdom.