Contact Game

Call Game on their UK customer service telephone number 0208 827 0099 to contact a store representative about a purchase you have made online or to ask about the returns policy for a video game console.


Profile of Game

Game is a video game retailer that was originally named Electronics Boutique but is now a popular brand in the United Kingdom with hundreds of stores throughout the country. As its name suggests, Game sells the latest PlayStation, Xbox and Nintendo consoles as well as game releases. Notably, customers can exchange their pre-owned games for in-store credit as part of the company’s popular trade-in service.


Game Customer Services – 0208 827 0099

Contact a representative from Game on the store’s UK-wide customer service telephone number 0208 827 0099 if you have enquiries about a recent video game purchase. For instance, if you have bought an unwanted game but have not yet taken the disc out of its packaging then you should be eligible for a full cash refund. However, it should be noted that you may not be able to return a previously played game and may have to trade it in for in store credit. Therefore, you should contact a representative from the company to ask for a quote on a video game that you would like to trade-in as part of the retailer’s preowned service. You may also wish to ask how to track and trace an order made from the online store so that you can receive text updates over your phone. You should also get in touch to cancel your online order but should do so before Game dispatches your item. You can also call Game on their customer service number to ask about the release dates of any upcoming games before making a pre-order.


UK-wide Complaints – 01256 784 000

Call Game on their complaints enquiries contact number 01256 784 000 to register a formal grievance with the retailer over the phone. For instance, if you are have bought a faulty video game console or if you would like to report the misconduct of a particular member of in-store staff then you should contact a representative from the Game head office on the above number. Alternatively, if your order has not arrived by its estimated delivery time then you should request a refund or a new item to be sent out if the original has been lost in transit.


Call Costs and Opening Hours

Game uses a geographic rate contact number that will charge callers the same standard per-minute rate as any other local call that has been made from a UK mobile or landline telephone. However, savvy callers can contact the retailer for free if you are using any inclusive free minutes that have been offered by your service provider. The Game customer service departments are available to be contacted during the opening hours of 8am-8pm Monday to Saturday and 10am-5pm on Sundays.


Game Contact Numbers – at a glance

Game Department UK Contact Number Opening Hours
Customer Services 0208 827 0099 8am-8pm Monday to Saturday, 10am-5pm Sunday
Complaints 01256 784 000 8am-8pm Monday to Saturday, 10am-5pm Sunday


Write to the Customer Service Team

If you would prefer to not to contact a representative from the Game customer service team over the phone then you also have the choice to write to them with any formal enquiries or complaints on the following postal address: Game Customer Service, Unity House, Telford Road, Basingstoke, Hampshire, RG21 6YJ, United Kingdom.