Contact Openreach

Phone Openreach on their freephone customer services contact number 0800 023 2023 if you would like to ask an advisor for technical support with your BT broadband internet connection.


About Openreach

Openreach is owned by BT and is responsible for providing the telephone cables that connect customer’s homes to the national broadband network in the United Kingdom. It should be noted that although the Openreach network connects BT customers to the local telephone exchanges throughout the UK, residents will still have the choice to use rival operators as they all operate within the single telecommunication infrastructure.


Openreach General Enquiries – 0800 023 2023

Call Openreach on their UK freephone contact number 0800 023 2023 if you have any questions about your BT broadband Internet service. As the BT subsidiary installs fibre optic broadband across UK, new customers can ask whether they are eligible to receive the internet service in their postcode over the phone. Alternatively, callers may ask for support if they are having difficulty with the Openreach online fibre optic broadband checker.

Openreach customers can also arrange an engineer to install a phone line and internet access in a newly built property so that their home is connected to the BT telecoms network. Alternatively, if you are in any way unhappy with the services provided by the BT company or with the conduct of a specific member of staff then you can register a complaint using this number. For instance, customers can get in touch with Openreach if there is still a problem after the repair work have been performed or if an engineer has caused damage to your property following their visit. You should even contact an Openreach advisor to inform the company if there any tools left at the company so that an engineer can pick them up in a safe manner. Moreover, both customers and members of the general public are encouraged to contact Openreach if they have spotted damage to the BT telecoms infrastructure, such as vandalized green cabinet or an overhead telephone line.


Call Costs and Contact Hours

The Openreach customer service helpline uses a 0800 freephone contact number meaning that all calls will be completely free or charge when made from a UK mobile or landline phone. What’s more is that Openreach is available 7 days a week as the line is open during the hours of 8am-8pm Monday to Friday and 9am-6pm Saturday and Sunday.


Write to Openreach

Moreover, if you are unhappy with the services provided by the BT subsidiary or with the conduct of a specific member of Openreach staff then you can send a letter detailing a written complaint to the following London postal address:

123 Judd Street
United Kingdom