Contact Royal Mail

Contact Royal Mail on their UK telephone number 03457 740 740 if you have any enquiries about the delivery times of an item that is currently in transit or if you require help with the online tracking service.

About Royal Mail

Royal Mail is a British postal service that delivers letters and parcels across the country while also delivering items on an international scale with its Parcelforce Worldwide brand. Famously, the Royal Mail was once a public body, as it was owned by the UK government before it was sold off and privatised in 2015.

Royal Mail Customer Services – 03457 740 740

Contact Royal Mail on their UK customer services telephone number 03457 740 740 to track an item that is currently out for delivery. Once you have informed the Royal Mail representative of the tracking number for your item then they can detail its location by telephone or help set up live text updates to your mobile. Callers can also ask to calculate the cost of delivering a parcel based via first class or recorded delivery based on your item’s weight. Furthermore the Royal Mail customer service advisor will be able to detail the cost of international deliveries when sending a package abroad before detailing whether you are required to take out postal insurance for your item.

You should also contact Royal Mail to register a complaint if you are dissatisfied with the postal services you have received or if you are unhappy the conduct of a specific member of staff. You may also qualify for a refund if you have purchased recorded next day delivery for an item that has not arrived by its estimated delivery time. Furthermore the Royal Mail representative can offer an undelivered or lost goods complaints form to customers that do not have a postal insurance policy.

Call Costs and Contact Hours

The Royal Mail customer service helpline uses a 03 number meaning that calls will be charged the standard per-minute rate for any local call made from a UK mobiles or landline telephone. However you may be able to contact a Royal Mail advisor for free if you are using any inclusive free minutes offered by your service provider. You can contact a Royal Mail customer service representative 7 days a week during its opening hours of 8am-8pm Monday to Saturday and 9am-6pm Sunday.

Important Royal Mail Contact Numbers

Royal Mail Department UK Contact Number Opening Hours
General Enquiries and Complaints 03457 740 740 8am-6pm Monday to Friday, 8am-1pm Saturday, 9am-2pm Sunday
Help with a Royal Mail redirect 03457 777 888 8am-6pm Monday to Friday, 8am-1pm Saturday
Help with Royal Mail Gifts & Collectibles 03457 641 641 8:30am-5pm Monday to Friday
Post Office Customer Services 0345 600 3210 8am-8pm Monday to Saturday, 9am-6pm Sunday


Other Ways to Get in Touch

Post Office Branch Finder

If you require the contact details of your local Post Office then you can fill out your postcode on Royal Mail’s Online Branch Locator before visiting in person.

Royal Mail Online Contact Form

If you would prefer not avoid the charge of calling the above telephone number then you can make your customer enquiries online for free once you have filled out the Online Contact Form found on the Official Royal Mail Website.